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"Each customer has a unique situation. Our team will evaluate the situation at hand and design a strategic approach to achieve quality results."
 
   
 
Success Story I - Responsive, Results and Quality Standards
 
Situation:
Our customer had an immediate need to adjust a mold design due to its OEM customer's production design changes required after additional consumer product research. The OEM was beginning production in two weeks and needed our customer to respond immediately to the OEM's needs to avoid "job one" delays and excessive overtime costs.
 
Requirements:
  • Our customer needed to change the mold design based on the OEM's new design specifications,
  • analyze the mold filling and cooling elements,
  • install new hot runner manifolds, and
  • begin production of the redesigned mold.
  Strategic Approach:
The customer contacted the Plastic Engineering & Technical Services team to assist in fulfilling the OEM's urgent need. Known for customer service and its responsive approach to business, the Plastic Engineering & Technical Services team immediately put a task force into action to deliver results, including:
  • The Computer-Aided Engineering and manufacturing teams worked together to design, evaluate, build and install a hot runner manifold to meet the new mold specifications and quality standards within 48-hours.
  • They conducted a thorough mold analysis that proved to deliver results before the build and made certain that the install went smoothly to avoid any delays.
  Results:
Plastic Engineering & Technical Services received the new mold specifications, designed a hot runner manifold, analyzed the mold filling and cooling of the mold design in conjunction with the newly designed hot runner system, built the hot runner manifold and installed the hot runner manifold that met the quality standards required by the OEM within 48 hours of the initial request from the customer. Our team:
  • worked around-the-clock to assist the customer and continued to maintain delivery. The customer was able to begin mold production and deliver parts to the OEM and avoid production delays and increased costs.
  • continues to provide general maintenance service on the hot runner manifold system to ensure continued quality production of molds.
  • proved that a flexible manufacturing structure and responsive approach to the customer's business is key to delivering exceptional results.
 
 
Success Story II - Knowledge and Flexibility Equals Quality Results
Hot Runner Manifold Repaired in Record Time
 
Situation:
Plastic Engineering & Technical Services was contacted to repair a competitor's hot runner manifold that was encased with plastic and not operational.
  Requirements:
  • The customer needed the hot runner manifold returned by the next day to avoid production shut down.
  • The original hot runner manifold manufacturer estimated a 12-week turn-around-time. The timeline was not acceptable to the customer, so they contacted Plastic Engineering & Technical Services to respond to their urgent request.
  Strategic Approach:
Plastic Engineering & Technical Services immediately arranged for pick up of the hot runner manifold which arrived on-site at 5:00 p.m. on a Friday evening. The knowledgeable engineering and manufacturing teams needed to:
  • evaluate the mold,
  • correct the design flaws, and
  • repair the hot runner manifold within the required timeframe to avoid a production shut down and maintain the quality standards expected by Plastic Engineering & Technical Services.
 
Results:
Plastic Engineering & Technical Services was flexible in its approach to the customer's business. The hot runner manifold system was repaired and delivered to quality production standards by 7:00 a.m. the next morning, less than 18 hours from initial call to final delivery. Our dedicated and knowledgeable engineering and manufacturing teams understand the importance of customer service and providing quality results.
 
 
Success Story III - On-Time Performance and Customer Service
PETS Delivers Hot Runner Manifold Ahead of Schedule
 
Situation:
The customer contacted Plastic Engineering & Technical Services to design, analyze the mold filling and cooling elements, build and install a complete 8-drop hot runner manifold.
 
Requirements:
The competition had quoted 10 weeks to complete the job. The customer needed the job completed in three weeks and did not have the luxury of time.
 
Strategic Approach:
The customer contacted the Plastic Engineering & Technical Services team to accelerate the production process. The Computer-Aided Engineering team responded to the customer's delivery needs and designed an 8-drop manifold. Throughout the design and manufacturing process the Plastic Engineering & Technical Services team ensured quality product development. The teams simulated the mold filling and cooling to guarantee better part quality before manufacturing the 8-drop manifold.
 
Results:
The customer received the completed 8-drop manifold in 16-days from the order date. The Plastic Engineering & Technical Services designed, tested, built and installed the manifold. Downtime was not an option and Plastic Engineering & Technical Services delivered ahead of schedule. Customer service is a key advantage to Plastic Engineering & Technical Services' success.